Which size should I buy? Help finding the right size?
Most products will have a size guide within the product page. The size guides will contain measurements for various parts of the item. From this, you can measure against another of your own items and compare for the best fit.
How do I place an order?
Browse our products and add items to your basket. Proceed to checkout where you can either check out as a guest or create an account for future orders.
What happens once I have placed my order?
Once your order is completed and payment has been received, we will send a confirmation email to you, advising that your order is being processed.
Can I cancel or amend an order?
Please contact us immediately at firstname.lastname@example.org. If the item has not been shipped, we will do our best to assist you.
I’m having problems placing my order – can you help?
How much do you charge for delivery?
Please see the shipping information page for full delivery details.
What payment methods can I use?
We accept all major credit/debit cards: Visa, MasterCard, Maestro. We also accept secure payments via PayPal, Apple Pay & Google Pay.
I've just received my Shirt/Hoodie, why does it smell?
When opening a new shirt or hoodie with a direct to garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that isn't unusual - it's caused by a fixation agent applied during the printing process and it isn't permanent. Once the garment has been washed, the smell and/or residue will disappear.
How do I keep my product looking great?
When you wash your items, turn any shirts or jumpers inside out and use a delicate setting. This will help to prevent the design from fading.
- Wash at 30 degrees Celsius, inside out
- Do not tumble dry
- Do not iron over print
Our method of printing is direct to garment. Like any direct to garment prints, they may look slightly faded over time with more wear and washes due to the fibers lost during washing. So, we strongly recommend following the guidelines above to care for your item. This is not a fault, and we will not be able to accept returns for an item that appears to be faded.
Shipping & Returns
Can I track my order online?
When an order is shipped, you will receive an email with a tracking number. If for some reason no tracking number is attached, email email@example.com with your order number, and a member of our team will send you the tracking details.
Where will my order be shipped from?
All orders are printed and fulfilled from our UK warehouses.
When will I receive my package?
All items are made to order. Order fulfillment can take 3-5 working days from order confirmation. Delivery then takes 1-5 days for UK deliveries and 7-10 days for international deliveries.
*Due to the impact of COVID-19, the current lead times may be extended by up to 5 working days.*
Can I return an item?
Each product is printed to order, so unless there is a fault with the item, we don’t accept returns or exchanges.
Is my package insured?
All deliveries are insured against loss, accidental damage, and theft while in transit.
Do I have to pay customs / import charges?
No charges are payable on orders delivered to addresses within the UK. Goods shipped outside of the UK may be taxed at standard rates. Please see the shipping information page for further details.
What if I receive my order but the product is damaged?
If your item is damaged in transit, please email firstname.lastname@example.org immediately with your order details and images of the damaged product(s).
What if I receive the wrong item?
If you receive an incorrect item, please email email@example.com and include your order number and images of the incorrect product(s).
What happens if my order doesn't arrive?
All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by ManaMerch. If your parcel is not delivered within the estimated window, it's very likely there has been a delay in transit.
If your order is shipped with either of the Royal Mail services, we advise you to wait 10 working days (UK shipping addresses) or 30 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed lost, we'll be able to work with you to resolve the problem. We need lost parcels to be reported within 60 days of dispatch to offer a replacement; after this time, we cannot offer a replacement.
All orders shipped with DPD are fully trackable, and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. If you'd like our help, you can let us know using the details below.
If you'd like some help tracking your order or need to report a missing parcel, you can get in touch with us through live chat or by sending our customer service team an email.
We are always developing our FAQs. If you have any additional questions or queries, please reach out to us at firstname.lastname@example.org or join us on Discord.