Sizing

Which size should I buy, help finding the right size?

Most products will have a size guide within the product page. The size guides will contain measurements for various parts of the item. From this, you can measure against another of your own items and compare for best fit.

Ordering

How do I place an order?

Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

What happens once I have placed my order?

Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed.

Can I cancel or amend an order?

Please contact us immediately at info@manamerch.co.uk. If the item has not been shipped, we will do our best to assist you.

I’m having problems placing my order – can you help?

Please email info@manamerch.co.uk and a member of our team will be happy to help. Alternatively join the Discord server and a member of our team will be able to assist you.

How much do you charge for delivery?

Please see the shipping information page for full delivery details.

What payment methods can I use?

We accept All Major Credit/Debit cards; Visa, MasterCard, Maestro. We also accept secure payments via PayPal, Apple Pay & Google Pay.

Aftercare

I've just recieved my Shirt/Hoodie, why does it smell?

When opening a new shirt or hoodie with a direct to garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that isn't unusual - it's caused by a fixation agent applied during the printing process and it isn't permanent. Once the garment has been washed the smell and/or residue will disappear.

How do I keep my product looking great?

When you wash your items, turn any shirts or jumpers inside out and use a delicate setting. This will help to prevent the design from fading.

  • Wash at 30 degrees Celcius, inside out
  • Do not tumble dry
  • Do not iron over print
*Our method of printing is direct to garment, like any direct to garment prints they will look like they have faded slightly over time with more wear and washes this due to the fibres lost during washing so we strongly recommend following the guidelines set above to care for your item. This is not a fault and we will not be able accept returns for an item that appears to be faded. 

    Shipping & Returns

    Can I track my order online?

    When an order is shipped you will recieve and email with a tracking number, If for some reason no tracking number is attached, email info@manamerch.co.uk with your order number and a member of our team will send you the tracking details.

    Where will my order be shipped from?

    All orders are printed and fulfilled from our UK warehouses.

    When will I receive my package?

    All items are made to order, order fulfilment can take 3-5 working days from order confirmation. Delivery then takes 1-5 days for UK deliveries and 7-10 days for International.

    *Due to the impact of COVID-19 the current leadtimes may be extended by up to 5 working days*

    Can I return an item?

    Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.

    Is my package insured?

    All deliveries are insured against loss, accidental damage and theft while in transit.

    Do I have to pay customs / import charges?

    No charges are payable on orders delivered to addresses within the UK. Goods shipped outside of the UK may be taxed at standard rates. Please see the shipping information page for further details.

    What if I receive my order but the product is damaged?

    If your item is damaged in transit, please email info@manamerch.co.uk immediately with your order details and images of the damaged product(s).

    What if I receive the wrong item?

    Although unlikely, if you do receive an incorrect item, please email info@manamerch.co.uk and include your order number and images of the incorrect product(s).

    What happens if my order doesn't arrive?

    All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by ManaMerch. If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit. 

     Royal Mail

    If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 30 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem. We need lost parcels to be reported within 60 days of dispatch to offer a replacement, after this time we cannot offer a replacement.

    DPD

    All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you'd like our help you can let us know using the details below.

    If you'd like some help tracking your order, or you need to report a missing parcel, you can get in touch with us through live chat, or by sending our customer service team an email.

    If you have any further questions, please email info@manamerch.co.uk. If you have any urgent questions please join and reach out through our Discord server.

    We are always developing our FAQs, if you have any additional questions or queries please reach out to us at info@manamerch.co.uk or join us on Discord.